Frequently Asked Questions
A selection of answers to the things most people often ask!
Whatever your query we hope you will find the answer here.
A) If I order today when will I get my newspaper?
If you order today we guarantee to despatch your newspaper within 3 working days by first class post. Although first class post is generally the next working day it can take a bit longer so please allow up to 7 working days for delivery. If you need your newspaper faster than this we do offer a Fast Track option, for an extra £2.50 we will despatch your newspaper the same day - providing you order before 2pm. However this is still by first class post: you should get it the following day but we would advise that you allow up to 3 working days as first class is not guaranteed. If you need your newspaper very urgently please take Guaranteed Next Day Delivery and you will receive your newspaper the following working day or Saturday provided you order before 2pm.
B) How much is the p&p?
Standard p&p is £2.95 on a newspaper and £4.95 on a framed newspaper.
C) Can I get my newspaper for tomorrow/ Next Day Delivery?
Yes - you need to order before 2pm and tick the Next Day option in your Basket. If you order after 2pm the order will leave the following day. All Next Day orders must be signed for and this option is only available in the UK (including Ireland with BT postcodes).
D) Can I get my newspaper delivered somewhere else?
Yes, this is no problem. You will be given the chance to input an alternative delivery name and address while ordering.
E) If I Fast Track my order will I get it tomorrow?
Fast Track gives you the opportunity to speed up the despatch time of your order. Instead of waiting the standard 3 working days for us to process and despatch your order Fast Track is your queue jump. If you order before 2pm we will despatch your order the same day. It is important to remember that Fast Track only guarantees despatch time and we will send your item out by first class post which may still take up to 3 working days, still 4 days faster than the standard delivery time without Fast Tracking.
F) Will I have to sign for my newspaper when it arrives?
No, not unless you have taken Next Day delivery. However, your item is very unlikely to fit through your letter box. We recommend getting it delivered to a work address or somewhere where someone is in most days. If you are out when it is delivered a card will be left for you (as per standard Royal Mail procedure) and you can contact your local sorting office to arrange redelivery.
G) Do you deliver abroad?
Yes, we deliver throughout the world. Please visit the Delivery page for full details.
H) How is my newspaper packaged?
We never fold your newspaper so it is sent to you in a large hard back "Do Not Bend" envelope. If you have chosen a framed newspaper this is delivered in a large, robust box.
I) What will happen if I am out and someone tries to delivery my newspaper?
As with your usual post if you are out your postman will pop a "Sorry You Were Out" card through your door. At this point you can contact your local sorting office and arrange redelivery or collection.
J) I want to get this delivered directly to the recipient, will an invoice be included?
No, we never include an invoice with your newspaper. We do include a letter and leaflet informing the recipient of various promotions.
K) Is the company logo/address printed on the packaging?
Yes, we do have to include our name and address on the outside of the packing for tracking and returns purposes.