Privacy Policy
We treat your privacy seriously and ensure that proper security measures
are in place to protect your information. This Privacy Policy will explain
how and why we collect and use data. It will also explain how you can
access any personal information that we hold and how you can control how
this information is used.
We collect data:
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When clients make a booking with us either through our sales, administration
or accounts staff, from our web site or by e-mail.
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When clients register with us to receive information about promotions,
subscribe to our news letters or enter competitions.
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When clients provide us with feedback.
This information is used:
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To fulfil the purchases clients have made.
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To respond to requests we receive from clients. This may be in the
form of a price quotation, an invoice, customer complaint, a regular
news letter, periodic product information notices or ad hoc special
offers.
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To address experiences, both positive and negative that client’s
may have with our products and service.
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To learn from client’s experiences and expectations. This helps
us to improve the levels of service we offer and identify the standards
required to provide the highest possible levels of service. We may
monitor and/or record telephone conversations to ensure consistent
customer service levels and for the purpose of staff training.
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To save clients time by eliminating the need to repeat or re-enter
information when ordering from Inthepaper.co.uk by telephone or when
visiting our web site.
Consent:
Clients are asked for their consent to our collection, use and storage
of information when:
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They make a purchase.
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They are asked if they would like to receive a copy of the news letter
or special offer mailings.
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They send us feed back or supply positive or negative testimonials
for the products and service they have received.
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You consent to us using your image.
We operate a policy of asking clients to “opt to provide consent”
as opposed to assuming consent has been given unless the client notifies
otherwise.
What about cookies?:
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Cookies are identifiers that we transfer to your computer’s
hard drive through your web browser to enable our system to recognise
you and to be able to provide you with the services available in the
“Your pages” section of the web site.
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The help menu on most browsers will inform you how to prevent new
cookies being transferred to your hard drive and how to disable existing
cookies. Please remember that cookies enable you to take full advantage
of the facilities available on our site and we recommend that you
keep them turned on.
Control of client information:
Any personal information provided to or gathered by Inthepaper.co.uk
is controlled solely by Inthepaper.co.uk. Head Office, Unit 25, Weardale
Business Centre, Martin Street, Stanhope, Co Durham, DL13 2UY.
Who has access to your information?
We will not disclose client information to any third party unless:
All clients of Inthepaper.co.uk have access to the information recorded
about them that they have consented to pass on to us.
Information you can access:
This information is secure and available only to the authorised individual
by use of unique log in identification.
Deleting information:
Clients and visitors to the Inthepaper.co.uk web site can delete any
information pertinent to them except for information pertinent to a current
order that is used to create a page that has been purchased or information
that Inthepaper.co.uk is required to keep by law. This can be done by:
